Our Returns Policy

We cannot accept returns unless they are faulty or a mistake on our behalf.
Please, note that refunds will be made against the original form of tender.

We cannot accept returns if it’s your mistake and not ours.

For example

  • Wrong Size – all sizes are listed on our products page
  • Wrong Qty – if you order more than what you need
  • Wrong Colour. – mistaken the colour.
  • You have not cared for the garment by our instructions.

We are not a nasty company and if you experience any problems please contact us and we will see what we can do, but don’t be offended if we stick by this policy.

How do I return a faulty garment?

Package the merchandise to prevent damage, enclosing this completed form. Send the merchandise using registered post or another secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

RETURN ADDRESS
LOL Shirts Company
Returns Department – [your order number]
82 Longfield Road
Littleport
Ely
Cambridgeshire
CB6 1LB